Privacy Policy

Nad Medi Care Limited
Company Number: 16833957
Email: info@nadmedicare.com
Website: www.nadmedicare.com

Last Updated: 24/02/2026

1. Introduction

Nad Medi Care Limited (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, process, and protect your personal data in accordance with:

  • UK General Data Protection Regulation (UK GDPR)

  • Data Protection Act 2018

By using our website or purchasing our products, you acknowledge this policy.

2. Data We Collect

We may collect and process the following categories of personal data:

Identity Data

  • Full name

  • Billing address

  • Delivery address

Contact Data

  • Email address

  • Telephone number

Order Data

  • Products purchased

  • Order history

  • Delivery instructions

Financial Data

  • Transaction details
    (Note: We do not store full card details. Payments are processed securely by third-party payment providers.)

Technical Data

  • IP address

  • Device type

  • Browser information

  • Usage data

  • Cookies

Delivery Verification Data (Cold-Chain Products)

Where temperature-sensitive products are involved, we may request:

  • Photographic evidence of delivered goods

  • Images of packaging and cooling materials

  • Proof of condition at time of delivery

Such images may contain personal data (e.g., delivery labels). These are processed strictly for verification, refund assessment, and fraud prevention.

3. How We Use Your Data

We use your personal data to:

  • Process and fulfil orders

  • Arrange cold-chain delivery

  • Provide customer support

  • Verify product condition upon delivery

  • Assess refund eligibility

  • Prevent fraud and misuse

  • Improve our website and services

  • Comply with legal obligations

  • Send marketing communications (with consent)

We do not sell your personal data.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – to process and deliver your order

  • Legal obligation – for tax and accounting compliance

  • Legitimate interest – fraud prevention, delivery verification, cold-chain integrity

  • Consent – for marketing communications and non-essential cookies

You may withdraw consent at any time.

5. Cold-Chain & Delivery Data Processing

For temperature-sensitive products:

  • Delivery timing is critical

  • Courier tracking and confirmation may be used

  • Photo verification may be requested

We process such data to:

  • Protect product safety

  • Verify cold-chain integrity

  • Prevent fraudulent refund claims

Such data is retained only as long as necessary to resolve the issue.

6. Data Sharing

We may share your data with:

Courier & Delivery Providers

  • Name

  • Address

  • Contact number

  • Delivery instructions

This enables proper delivery of temperature-sensitive goods.

Payment Providers

For secure transaction processing.

IT & Hosting Providers

For website functionality and security.

All third parties are required to process data securely and in compliance with data protection laws.

7. International Transfers

If data is transferred outside the UK, appropriate safeguards (such as Standard Contractual Clauses) are applied where required.

8. Data Retention

We retain personal data only for as long as necessary:

  • Order records: up to 6 years (legal requirement)

  • Photo verification data: only as long as required for dispute resolution

  • Marketing data: until consent is withdrawn

  • Technical data: as required for security and analytics

9. Data Security

We implement appropriate technical and organisational measures to protect your data against:

  • Unauthorised access

  • Loss or misuse

  • Alteration or disclosure

However, no internet transmission is completely secure.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction

  • Request erasure

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent

To exercise your rights, contact:
info@nadmedicare.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

11. Cookies

We use cookies to:

  • Ensure website functionality

  • Enable shopping cart and checkout

  • Analyse traffic (where consented)

  • Improve user experience

You may manage cookie preferences through our cookie banner or browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.