1. Introduction

These Terms & Conditions govern your use of our website and the purchase of products from Nad Medi Care Limited (“we”, “us”, “our”).

By placing an order, you agree to be legally bound by these Terms.

If you do not agree, you must not use this website.

2. Company Information

Nad Medi Care Limited
Registered in England & Wales
Company Number: 16833957
Email: info@nadmedicare.com

3. Product Nature

Our products are food supplements intended for adult use only (18+).

They are not medicines and are not intended to diagnose, treat, cure or prevent any disease.

You must consult a qualified healthcare professional before use.

4. Orders & Acceptance

An order is only accepted once you receive written confirmation of dispatch.

We reserve the right to:

Refuse or cancel any order
Limit quantities
Suspend supply where necessary

5. Temperature-Sensitive & Perishable Products

Certain products sold by Nad Medi Care Limited require strict temperature-controlled storage and are dispatched using insulated packaging and cooling packs.

By purchasing such products, you acknowledge and agree that:

These goods are liable to deteriorate rapidly.
They must be refrigerated immediately upon delivery.
You must ensure timely receipt of the delivery.
Selecting unattended delivery options is done at your own risk.

5.1 Risk Transfer

Risk in temperature-sensitive goods transfers to you at the point of confirmed delivery.

We are not responsible for deterioration caused by:

Failure to refrigerate immediately
Delayed collection
Missed delivery
Incorrect delivery details
Leaving goods unattended

6. Cancellation Rights & Perishable Goods Exception

Under the Consumer Contracts Regulations 2013, consumers normally have a 14-day cancellation right.

However, pursuant to Regulation 28(1)(c), this right does not apply to goods liable to deteriorate or expire rapidly.

Accordingly:

Temperature-sensitive products are exempt from the 14-day cancellation right once dispatched.
Such products cannot be returned unless faulty upon arrival.

This is necessary to protect product integrity and consumer safety.

7. Damaged or Compromised Deliveries

If your temperature-sensitive product arrives:

Damaged
Warm
Compromised
Incorrect

You must notify us within 24 hours of delivery.

You must provide photographic evidence of:

The product
The packaging
The cooling materials

We reserve the right to refuse a refund where cold-chain integrity cannot be verified.

8. Pricing & Payment

All prices are shown in GBP (£).

Payment must be made in full at checkout.

We reserve the right to amend pricing at any time prior to order confirmation.

9. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for indirect or consequential losses.
Our total liability shall not exceed the value of the order placed.

Nothing in these Terms excludes liability for death or personal injury caused by negligence.

10. Website Information

All website content is provided in good faith for general information purposes only.

We do not guarantee completeness, accuracy, or suitability for individual circumstances.

11. Intellectual Property

All content, branding, text, graphics, and materials on this website remain the property of Nad Medi Care Limited.

Unauthorised reproduction is prohibited.

12. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the English courts.